FAQs

General Questions

How old do I need to be to purchase a disposable vape?
In all Australian states and territories, disposable vapes cannot be sold to anyone under the age of 18. We verify age at checkout to ensure compliance with local regulations.

What brands of disposable vapes do you sell?
We offer a wide selection of high-quality disposable vape pens from top brands such as IGET, BIMO, and ALIBARBAR.

How long have you been in the vape business?
iget-vapeaustralia.com has been a trusted online retailer of disposable vapes serving the Australian market for over 8 years.

Ordering & Account

I sent an email—why haven’t I received a reply yet?
We typically handle inquiries Monday–Friday between 9:30 AM and 5:30 PM AEST. Due to high email volumes, it can take up to one business day to respond. If you email again before we’ve replied, your original message moves to the back of our queue, so please be patient.

Can I change or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order. If it hasn’t shipped yet, we’ll do our best to accommodate your request.

Shipping Questions

How long will my order take to ship?
Most orders are dispatched within one business day of purchase. Once your order ships, you’ll receive an email with tracking details.

Do you ship across Australia?
Yes. We ship to all major cities and regions across Australia, including Sydney, Melbourne, Brisbane, Perth, Adelaide, and more.

What are the shipping costs?
Shipping fees vary based on location and order weight. The exact cost is calculated at checkout before you confirm payment.

Returns & Faulty Items

I received the wrong item or my product is faulty. What should I do?
Email us immediately with your order number and details. We’ll send you a prepaid return label so you can post the item back, and we’ll dispatch a replacement promptly once we receive it.

What is your returns policy?
Because we sell sealed disposable vape products, we can only accept returns if the item is incorrect, damaged on arrival, or proven to be faulty.